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Policy & Procedures


Policy & Procedures

To receive a refund

 

1) Within 24hrs of receiving the garment contact zaliedesigns@gmail.com to request a refund

2) Within 48hrs of our reply, please email your return tracking information.

3) All returns must be back to us within 7 Business days

 

Garments that have been worn, washed, have had tags removed, have a distinct odour, or returned outside of the time frame will not be accepted.

You are limited to one refund/exchange per order. Multiple outfits will not be accepted.

Limited to one refund/exchange on the original order

No returns on accessories for sanitary purposes.

We do not cover return postage

 

Unfortunately, people have taken advantage of our relaxed refund policy.

As a result, we will be comparing the scent of your garment to the stock fabric. If a distinct odour is detected, we will not issue a refund. You will have to pay for postage of an unaccepted garment if you want it returned .

NO DETERGENT

NO CIGARETTE SMOKE

NO PERFUME

 

No refunds, exchanges or store credits on custom items.

If there is an issue with your custom piece, we're happy to fix it.

 

We are not responsible for lost postage. For all postal enquires, please contact Australia Post

 

Received a faulty Item?

OH NO!!!! First of all, we are REALLY sorry. Whilst this very rarely happens, mistakes can slip by! Please email us with your order name and any images or details of the product and we will sort this out ASAP for you.

 



To receive a refund

 

1) Within 24hrs of receiving the garment contact zaliedesigns@gmail.com to request a refund

2) Within 48hrs of our reply, please email your return tracking information.

3) All returns must be back to us within 7 Business days

 

Garments that have been worn, washed, have had tags removed, have a distinct odour, or returned outside of the time frame will not be accepted.

You are limited to one refund/exchange per order. Multiple outfits will not be accepted.

Limited to one refund/exchange on the original order

No returns on accessories for sanitary purposes.

We do not cover return postage

 

Unfortunately, people have taken advantage of our relaxed refund policy.

As a result, we will be comparing the scent of your garment to the stock fabric. If a distinct odour is detected, we will not issue a refund. You will have to pay for postage of an unaccepted garment if you want it returned .

NO DETERGENT

NO CIGARETTE SMOKE

NO PERFUME

 

No refunds, exchanges or store credits on custom items.

If there is an issue with your custom piece, we're happy to fix it.

 

We are not responsible for lost postage. For all postal enquires, please contact Australia Post

 

Received a faulty Item?

OH NO!!!! First of all, we are REALLY sorry. Whilst this very rarely happens, mistakes can slip by! Please email us with your order name and any images or details of the product and we will sort this out ASAP for you.

 

Store Credit/ Exchange


All store credits will recieve 100% back of all item/s price. No postage costs will be included. All exchanges must be posted at your expense however we are happy to cover postage of the new item back to you.


Store Credit/ Exchange

Refund


Refund



All refunds will incur a 10% restocking fee. No postage costs will be refunded.


How do I return?


How do I return?


STEP 1:   Please ensure your item is eligable for a return prior to organising a return. See above for conditions.

 

STEP 2: We would love to resolve any issues, if you have any please email us - zaliedesigns@gmail.com

 

STEP 3: Please write/print out a note stating your full name (order name) and outlining if you would like an exchange/ store credit (100% back) or a money refund (90% back). Include this note in your parcel so we are aware of your return.

 

STEP 4: Please contact us for the return address

 

STEP 5: Once we receive and have assessed your return we will issue a refund/store credit within 1-5 business days, an exchange can take up to two weeks however we are happy to prioritise urgent exchanges. Depending on your bank branch you may have a further 1-4 business days before the money appears in your account. An email will be sent with confirmation of your refund, if you do not receive this within the allocated time, please contact us at zaliedesigns@gmail.com



Afterpay


STEP 1:  Please ensure your item is eligible for a return prior to organising a return. See above for conditions.

 

STEP 2: We would love to resolve any issues, if you have any please email us - zaliedesigns@gmail.com

 

STEP 3: Please write/print out a note stating your full name (order name) and outlining if you would like an exchange/ store credit (100% back) or a money refund (90% back). Include this note in your parcel so we are aware of your return.

 

STEP 4: Please contact us for the return address

 

STEP 5: Once we receive and have assessed your return we will issue a refund/store credit within 1-5 business days, an exchange can take up to two weeks however we are happy to prioritise urgent exchanges. Depending on your bank branch you may have a further 1-4 business days before the money appears in your account. An email will be sent with conformation of your refund, if you do not receive this within the allocated time, please contact us at zaliedesigns@gmail.com

 

To all the girls who can't wait to get their hands on our fab collections, you'll be happy to hear that we now have Afterpay!

So...what does this mean for you?

Afterpay will handle the nitty gritty and set you up with four easy, affordable repayments! If you're over 18 and meet all their criteria, create an account and get shopping!!! The payments will be processed with Afterpay and any approval issues will be dealt with through them.

The full payment plan will be provided by Afterpay.

If you choose to return your items, or want an exchange, the Afterpay payment plan can be cancelled so that you pay nothing. You will incur a 10% cancellation fee and no postage will be refunded.

If you fail to make a payment you will incur late fees and additional charges delt with through Afterpay.

 

  • A postage fee is non-refundable
  • You will incur a 10% cancelation fee if you wish to return for a refund.
  • Please check your Afterpay account if you are expecting a refund/ canceled order as this will go through your Afterpay account.

Please ensure you are aware of our terms & conditions before making your purchase.


Afterpay


To all the girls who can't wait to get their hands on our fab collections, you'll be happy to hear that we now have Afterpay!

So...what does this mean for you?

Afterpay will handle the nitty gritty and set you up with four easy, affordable repayments! If you're over 18 and meet all their criteria, create an account and get shopping!!! The payments will be processed with Afterpay and any approval issues will be dealt with through them.

The full payment plan will be provided by Afterpay.

If you choose to return your items, or want an exchange, the Afterpay payment plan can be cancelled so that you pay nothing. You will incur a 10% cancellation fee and no postage will be refunded.

If you fail to make a payment you will incur late fees and additional charges delt with through Afterpay.

 

  • A postage fee is non-refundable
  • You will incur a 10% cancelation fee if you wish to return for a refund.

Please ensure you are aware of our terms & conditions before making your purchase.

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