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Returns & Exchanges

Returns & Exchanges

Policy

Garments that have been worn, washed, tags removed, have a distinct odour, or returned outside of the time frame will not be accepted.

You are limited to one refund/exchange per order. Multiple outfits will not be accepted.

No returns on accessories for sanitary purposes.

No returns on lingerie underwear

We do not cover return postage

We will be comparing the scent of your garment to the stock fabric. If a distinct odour is detected(Including, but not limited to: Detergent, Cigarette Smoke & Perfume), we will not issue a refund. You will have to pay for postage of an unaccepted garment if you want it returned.

We do not offer refunds, exchanges or store credits on custom items. If there is an issue with your custom piece, we'll happily to fix it.

We are not responsible for lost postage. For all postal enquires, please contact Australia Post or the relevant international courier.

Procedure

To be eligible for a refund:

1) Within 24hrs of receiving the garment contact zaliedesigns@gmail.com to request a refund

2) Within 48hrs of our reply, please email your return tracking information.

3) All returns must be back to us within 7 Business days

No refunds on "Sale" items - Click here

 

Faulty Goods

Oh No! First of all, we are so sorry. Whilst this very rarely happens, mistakes can slip through the cracks. Please email us with your order name and any images/details of the product and we will sort this out ASAP for you.

Cancelled Events

If you event has been cancelled or postponed, we are unable to accept returns unless your order meets the above policy.

 

Store Credit/Exchange

All store credits will receive back 100% of the item value. No postage will be included. All exchanges need to be posted back at your expense. We will re-send at our expense.

Refunds

All money refunds incur a 10% restocking fee. No shipping costs will be refunded.

How do I return?

How do I return?

Step 1

Firstly we would love to resolve any issues you may have please email us - zaliedesigns@gmail.com.

Please ensure your item is eligible for a return prior to organising a return. See above for conditions.

Step 2

Please write/print out a note stating your full name (order name) and outlining if you would like an exchange/ store credit (100% back) or a money refund (90% back). Please include this note in your parcel to ensure that we get this correct!

Step 3

Once we have received and have assessed your return we will issue a refund/store credit within 1-5 business days. An exchange can take up to two weeks. We will prioritise urgent exchanges. Depending on your bank institution, it may take a further 1-4 business days for the money to arrive in your account. An email will be sent with conformation of your refund.

Step 4

Please contact us for the return address - at zaliedesigns@gmail.com or on LiveChat if we are active