To receive a refund
1) Within 24hrs of receiving the garment contact email@example.com to request a refund
2) Within 48hrs of our reply, please email your return tracking information.
3) All returns must be back to us within 7 Business days
If you event has been cancelled or postponed, we are unable to accept returns unless your order meets the above policy.
Garments that have been worn, washed, have had tags removed, have a distinct odour, or returned outside of the time frame will not be accepted.
You are limited to one refund/exchange per order. Multiple outfits will not be accepted.
Limited to one refund/exchange on the original order
No returns on accessories for sanitary purposes.
We do not cover return postage
Unfortunately, people have taken advantage of our relaxed refund policy.
As a result, we will be comparing the scent of your garment to the stock fabric. If a distinct odour is detected, we will not issue a refund. You will have to pay for postage of an unaccepted garment if you want it returned .
NO CIGARETTE SMOKE
No refunds, exchanges or store credits on custom items.
If there is an issue with your custom piece, we're happy to fix it.
We are not responsible for lost postage. For all postal enquires, please contact Australia Post
Received a faulty Item?
OH NO!!!! First of all, we are REALLY sorry. Whilst this very rarely happens, mistakes can slip by! Please email us with your order name and any images or details of the product and we will sort this out ASAP for you.