Returns & Exchanges
☆ RETURNS & EXCHANGES ☆
All clothing and accessories must be back to our team within 14 days for a store credit, refund or exchange. This means we must receive the item back to our HQ within 14 days. Anything received after the 14th day will not be accepted.
Garments that have been worn, washed, have had tag removed or retuned outside of the 14 day time frame will not be accepted.
We do not cover any return postage but are happy to have any exchanges posted to you at our cost.
All money refunds incur a 10% restocking fee & no shipping costs will be refunded. Please chose carefully.
Store credits will only include full the product price; no shipping costs will be reimbursed.
No refunds, exchanges or store credits on custom items. If there is an issue with your custom piece were happy to fix it.
As everything is handmade to order, exchanges and store credits can only be issued once due to our current resources.
Please email or text only to 0449 783 128 in regards to any returns
HOW DO I RETURN
Please ensure you attach a copy of your original invoice with a clear note of the item you would like to return for a credit or exchange. Please note what you would like it to be exchanged to in clear words with size.
Unfortunately these things do happen sometimes, just send it back to us and we will offer you a full product store credit or exchange- just attach a note outlining the issue as well as if you would like a store credit /exchange.
To all the girls who can't wait to get their hands on our fab collections, you'll be happy to hear that we now have Afterpay!
So...what does this mean for you?
Afterpay will handle the nitty gritty and set you up with four easy, affordable repayments! If you're over 18 and meet all their criteria, create an account and get shopping!!! The payments will be processed with Afterpay and any approval issues will be dealt with through them.
The full payment plan will be provided by Afterpay.
If you choose to return your items, or want an exchange, the Afterpay payment plan can be cancelled so that you pay nothing. You will incur a 6% cancellation fee and no postage will be refunded.
If you fail to make a payment you will incur late fees and additional charges.
- A postage fee is non-refundable
- All postage fees will be deducted off your return amount
Please contact us at anytime regarding queries with returns or exchanges xx
- There is a flat rate fee of $20.00 for all custom changes
- Choose carefully as we do not offer refunds on ANY custom outfits
- Whilst we will endeavour to make all custom outfits all designs will be subject to our personal limitations