Frequently Asked Questions
Please allow up to 14 days for your item to be made and dispatched.
All our pieces are specially crafted to order (how special) just for you!
If you require your piece to be dispatched as soon as possible, please email us your order number and we will do our best to accommodate your time frame
We currently ship to Australia, United States, Europe & New Zealand.
If you are outside of these countries please send us an email and we will do our best to have our pieces shipped to you.
We want you to fall in love with your Zalie pieces from the moment it arrives but do understand some things aren't meant to be.
We kindly ask that any items being returned must be in their original condition, which includes being unworn, unaltered, and unwashed, with their tags still attached. Please exercise caution when trying on garments, as we will not be able to accept returns if they show any signs of wear, such as makeup marks, stains, or the scent of perfume or body odor.
Please email us within 7 days of receiving your item for an exchange or store credit. We want you to find the perfect piece therefor store credits do not have an expiry.
Returns must be received within 14 days within Australia or 30 for overseas orders.
We do not cover return postage costs and ask that you send your item back to us with tracked postage as we can only process an exchange or store credit once the item safely reaches us.
No returns on customisations
Please contact us within 7 days of receiving your item and have your piece returned to us within 14 days (Australian orders). International orders must be returned within 30 days.
To initiate your return please send an email to email@example.com with your order number, item ordered and note your preference of store credit or exchange.
Once your exchange or store credit has been approved we will email return details.
Please send returned item/s back with tracked postage to ensure it reaches us safely.
At Zalie, sustainability and ethics are at the core of everything we do. By creating fashion pieces made to order, we ensure that we do not contribute to overconsumption or excess waste. Our Australian in-house manufacturing process guarantees that our items are made ethically and to the highest standards. We prioritise the use of sustainable and natural fabrics, ensuring that our pieces not only look beautiful but are also kind to the planet.
Our commitment to sustainability extends to our packaging as well, which is eco-friendly and compostable. By creating timeless pieces that are not bound by seasonal trends, we believe that our pieces are truly sustainable as they can be cherished and worn for years to come, reducing the need for constant replacements. When you choose Zalie, you are not just investing in beautiful fashion, but also in a more sustainable future for all.
We can offer customizations upon request. These include length adjustments to tops, skirts and dresses. We can also make our styles in other colour-ways for a fee.